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FAQ
Why am I being charged to publish?
Why am I being charged to publish?
Updated over a week ago

Why is the system asking for additional payment per team when trying to publish a schedule with a PRO subscription?

Subscriptions do not apply to standalone tournaments

If you already have a PRO subscription and you're being asked to pay for a schedule per team, you most likely created a tournament rather than a league. Please see our pricing page for the distinction between tournament vs league.

Adding playoffs (knockout brackets) to your existing league schedule is covered by your subscription (see this article for instructions).

Added teams

If you have already paid for your tournament but have since added more teams, you will be asked to pay for only the additional teams.

Confirm ad-supported pricing tier

If you've published your tournament with the ad-supported tier and you make your schedule private and then re-publish it, it will ask you to confirm your selected pricing tier – this is how you can upgrade to the ad-free tier. If you select the ad-supported tier again, it will not charge you anything.

LITE subscription

If you have a LITE subscription and you're being asked to upgrade it, you are probably using the PRO version.

Do you see divisions, constraints, etc. on your schedule maker? That's the PRO version.

Our team can check if you're eligible to downgrade back to the LITE version.

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